Job Description: Branch Operations Manager – Operations Group

The Branch Operations Manager is a senior-level operational leadership role responsible for overseeing the complete administrative, financial, and operational functions of the branch. The position ensures that all activities are performed in strict compliance with Head Office policies, SBP regulations, and internal audit standards while maintaining operational efficiency, accuracy, and service quality.

Key Responsibilities (Expanded & Detailed):

1. Operational & Administrative Oversight

• Manage the branch’s daily operational workflow and ensure smooth functioning of all departments.

• Maintain administrative discipline, ensure staff compliance with SOPs, and implement staff dress codes.

• Oversee maintenance and accuracy of all operational records, logs, and registers.

2. Compliance & Audit Management

• Ensure compliance with internal controls, external audits, SBP guidelines, and Head Office directives.

• Perform daily checking of vouchers, supplementary sheets, and exceptions.

• Ensure strong documentation, reconciliation, and reporting standards to meet audit requirements.

3. Cash & ATM Management

• Custodian of Cash Key-B, ATM combination lock, and backup Cash Manager responsibilities.

• Ensure accurate cash handling, cash balancing, and ATM card data management.

• Approve cancellation, issuance, and verification of payment instruments.

4. Financial Controls & Reporting

• Monitor suspense accounts, sundry ledgers, GL accounts, and perform reconciliation.

• Ensure timely preparation and submission of statements of unclaimed deposits and related reports to Head Office & SBP.

• Manage Zakat deductions, CZ-50 maintenance, WHT deductions, and HY-SOA dispatch records.

5. Customer-Related Operational Tasks

• Process requests for refunds of unclaimed deposits.

• Approve ATM claims, deceased account payments, and cancellation of instruments.

• Ensure smooth inward/outward mail processing.

6. Risk Management & Branch Security

• Ensure branch security arrangements and adherence to non-sharing of passwords and IDs.

• Execute forex-related reporting and risk controls.

• Ensure strong internal checks to safeguard branch assets, documentation, and customer data.

7. Staff Management & Coordination

• Supervise branch staff to ensure performance, discipline, and compliance.

• Ensure Heads of Department (HODs) complete daily tasks effectively and report to ROM.

• Coordinate with HO for reconciliation, compliance, and operational queries.

8. Record Keeping & Maintenance

• Maintain insurance claims, record shifting/destruction, and archival processes.

• Ensure proper documentation of cheque book issuance and SOD & EOD procedures.

Eligibility Criteria 

• Qualification: Minimum Bachelor’s degree (or equivalent) from an HEC-recognized local/foreign institution.

• Experience: Minimum 5 years of relevant banking experience in branch operations, compliance, cash handling, or audit.

• Age Limit: Up to 55 years