Job Title: Customer Facilitation Manager (Female) – PPS-06
Organization: Government of Pakistan – Pakistan Railways Headquarters, Lahore
Project: Establishment of Business Development & HR Support Unit

Job Type: Contract (1 year, extendable based on performance)
Number of Positions: 05
Location: Lahore, Pakistan

Qualification Requirements:

• Bachelor’s or Master’s degree in Marketing, Business Administration, Public Relations, or a related discipline.

• Minimum 16 years of education recognized by HEC/PEC (as applicable).

Experience Requirements:

• Minimum 2 years of post-qualification experience in customer service, marketing, or public engagement.

• Experience in field-based or service-oriented sectors (public dealing, travel, etc.) preferred.

• Strong interpersonal, communication, and problem-solving skills.

• Proficiency in computer and mobile applications for customer service.

• Analytical mindset with the ability to provide actionable feedback and reports.

Age Limit: 22 – 35 years

Key Skills:

• Customer relationship management

• Public engagement

• Communication and presentation skills

• Analytical and reporting abilities

• Professional and customer-centric demeanor